Accessibility Statement
Last updated: June 2024
Our Commitment to Accessibility
The Telldar Holdings Company and its affiliated entities (collectively, "Telldar," "we," "us," or "our") are committed to ensuring that our digital properties are accessible to all individuals, including those with disabilities. We believe that the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We continually work to improve the accessibility and usability of our websites and digital services, and we apply relevant accessibility standards to ensure we provide equal access to all users. Our accessibility efforts are guided by the principles of inclusive design, which seeks to ensure that our digital properties can be used by as many people as possible without the need for adaptation or specialized design.
This Accessibility Statement describes the measures we have taken to ensure the accessibility of our websites, the standards we apply, the known limitations of our digital properties, and the options available to users who encounter accessibility barriers.
Scope of This Statement
This Accessibility Statement applies to all websites, web applications, and digital services operated by Telldar or its affiliated entities that link to this Statement. This includes our corporate website, investor portals, client-facing applications, and any other digital properties that we operate and control.
This Statement does not apply to third-party websites or services that may be linked from our digital properties. While we strive to work with partners and service providers who share our commitment to accessibility, we cannot guarantee the accessibility of third-party content or services.
Conformance Status
3.1 Target Standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines, developed by the World Wide Web Consortium (W3C), explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. The guidelines are organized around four principles that state that web content must be:
(a) Perceivable: Information and user interface components must be presentable to users in ways they can perceive. This means that users must be able to perceive the information being presented (it cannot be invisible to all of their senses)
(b) Operable: User interface components and navigation must be operable. This means that users must be able to operate the interface (the interface cannot require interaction that a user cannot perform)
(c) Understandable: Information and the operation of user interface must be understandable. This means that users must be able to understand the information as well as the operation of the user interface
(d) Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
3.2 Current Conformance Level
We believe that our websites are partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance with WCAG 2.1 Level AA across all of our digital properties.
We also monitor developments in accessibility standards, including WCAG 2.2 and emerging guidelines, and will update our conformance targets as appropriate to reflect evolving best practices and regulatory requirements.
Accessibility Features
4.1 Navigation and Structure
Our websites are designed with clear and consistent navigation to help users find information easily. We employ the following features to support accessible navigation:
(a) Consistent navigation menus across all pages
(b) Skip navigation links that allow users to bypass repetitive content
(c) Logical heading structure that reflects the organization of content
(d) Breadcrumb navigation to help users understand their location within the site
(e) Site maps that provide an overview of the site structure
(f) Clear and descriptive link text that indicates the destination or purpose of each link
4.2 Visual Design
Our visual design incorporates accessibility considerations including:
(a) Sufficient color contrast between text and background to ensure readability
(b) Text that can be resized up to 200% without loss of content or functionality
(c) Responsive design that adapts to different screen sizes and orientations
(d) Avoidance of content that flashes more than three times per second
(e) Use of color as a supplement to, rather than replacement for, other indicators
(f) Clear focus indicators for interactive elements
4.3 Content Accessibility
We strive to make our content accessible through the following measures:
(a) Alternative text descriptions for images that convey information
(b) Captions and transcripts for video and audio content where applicable
(c) Clear and simple language that is appropriate for the intended audience
(d) Properly structured data tables with appropriate headers and relationships
(e) Forms with clear labels, instructions, and error messages
(f) Documents in accessible formats where possible
4.4 Keyboard Accessibility
Our websites are designed to be fully navigable using a keyboard alone. This includes:
(a) All interactive elements are accessible via keyboard
(b) Logical tab order that follows the visual flow of the page
(c) Visible focus indicators when navigating with a keyboard
(d) No keyboard traps that prevent users from navigating away from elements
(e) Keyboard shortcuts where appropriate, with information about available shortcuts
Technical Specifications
Accessibility of our websites relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
(a) HTML: We use semantic HTML markup to provide structure and meaning to our content. This includes proper use of headings, lists, tables, forms, and other HTML elements
(b) CSS: We use Cascading Style Sheets for visual presentation, with styles designed to enhance rather than impede accessibility
(c) JavaScript: Where JavaScript is used to enhance functionality, we ensure that core content and functionality remain accessible when JavaScript is disabled or unavailable
(d) WAI-ARIA: We use Accessible Rich Internet Applications (WAI-ARIA) attributes to enhance the accessibility of dynamic content and complex user interface components
(e) SVG: Scalable Vector Graphics are used with appropriate accessibility attributes where applicable
These technologies are relied upon for conformance with the accessibility standards used. Our websites are designed to be compatible with current versions of major web browsers and assistive technologies, including screen readers, screen magnifiers, and voice recognition software.
Known Limitations
Despite our best efforts to ensure accessibility of our websites, there may be some limitations. Below is a description of known limitations and potential solutions:
(a) Legacy Content: Some older content on our websites may not fully conform to current accessibility standards. We are working to review and update legacy content over time
(b) PDF Documents: Some PDF documents on our websites may not be fully accessible. Where possible, we provide accessible alternatives or will provide content in an alternative format upon request
(c) Third-Party Content: Content provided by third parties, such as embedded videos or social media feeds, may not be fully accessible. We work with our partners to encourage accessible content but cannot guarantee their conformance
(d) Interactive Tools: Some interactive tools and applications on our websites may have accessibility limitations. We are working to improve the accessibility of these components
(e) Maps and Visualizations: Complex data visualizations and interactive maps may present accessibility challenges. We endeavor to provide alternative representations of information where possible
We are continually seeking solutions to address potential accessibility issues. If you encounter any difficulty accessing any part of our websites, please contact us so that we can provide the information you need in an alternative format.
Assessment Approach
7.1 Internal Assessment
Telldar assesses the accessibility of our websites through internal self-evaluation. Our assessment approach includes:
(a) Regular automated testing using accessibility evaluation tools
(b) Manual testing against WCAG 2.1 success criteria
(c) Testing with assistive technologies including screen readers
(d) Keyboard-only navigation testing
(e) Review of content and functionality for accessibility compliance
7.2 External Assessment
We also engage third-party accessibility specialists to conduct periodic audits of our websites. These audits provide an independent assessment of our accessibility conformance and identify areas for improvement. Recommendations from external audits are incorporated into our accessibility roadmap and addressed according to priority.
7.3 User Testing
We value feedback from users with disabilities and incorporate user testing into our accessibility assessment process where possible. This helps us understand the real-world experience of users with different abilities and identify accessibility barriers that may not be apparent through automated or manual testing alone.
Continuous Improvement
Accessibility is an ongoing commitment, and we are dedicated to continuous improvement in the accessibility of our digital properties. Our continuous improvement process includes:
(a) Incorporating accessibility requirements into the design and development of new features and content
(b) Providing accessibility training to staff involved in creating and maintaining digital content
(c) Maintaining an accessibility roadmap that prioritizes and tracks remediation efforts
(d) Monitoring accessibility issues reported by users and addressing them promptly
(e) Staying informed about developments in accessibility standards and best practices
(f) Regularly reviewing and updating this Accessibility Statement
Assistive Technology Support
Our websites are designed to be compatible with assistive technologies. We have tested our websites with the following assistive technologies:
(a) Screen readers including JAWS, NVDA, and VoiceOver
(b) Screen magnification software
(c) Voice recognition software
(d) Switch access and alternative input devices
If you use an assistive technology that is not compatible with our websites, please contact us so that we can investigate and work to address any compatibility issues.
Browser Compatibility
Our websites are designed to be compatible with recent versions of major web browsers, including:
(a) Google Chrome
(b) Mozilla Firefox
(c) Apple Safari
(d) Microsoft Edge
We recommend using the most recent version of your preferred browser for the best experience. Older browser versions may not support all accessibility features.
Alternative Formats
If you require information from our websites in an alternative format, please contact us. We will make reasonable efforts to provide information in a format that meets your needs, which may include:
(a) Large print
(b) Audio format
(c) Easy read versions
(d) Accessible document formats
(e) Other formats upon request
Feedback and Contact Information
We welcome your feedback on the accessibility of our websites. If you encounter accessibility barriers, have suggestions for improvement, or require information in an alternative format, please contact us through one of the following channels:
Accessibility Team
The Telldar Holdings Company
Email: Available upon request
Telephone: Available upon request
When contacting us about accessibility issues, please provide the following information to help us understand and address your concern:
(a) The web address (URL) of the page where you encountered the issue
(b) A description of the accessibility barrier you experienced
(c) The assistive technology you were using, if applicable
(d) Your contact information so that we can follow up with you
We will make reasonable efforts to respond to accessibility feedback within five business days and to address reported issues in a timely manner.
Formal Complaints
If you are not satisfied with our response to your accessibility feedback, you may escalate your concern through our formal complaints process. To lodge a formal complaint:
(a) Submit your complaint in writing to our Accessibility Team using the contact details above
(b) Include a description of the accessibility issue and the steps you have already taken to resolve it
(c) Specify the outcome you are seeking
We will acknowledge receipt of your complaint within five business days and will aim to provide a substantive response within 20 business days. If we need more time to investigate, we will keep you informed of progress.
If you remain dissatisfied with our response, you may have the right to escalate your complaint to the relevant regulatory authority. In the United Kingdom, this is the Equality and Human Rights Commission. You may also seek advice from disability rights organizations or legal advisors.
Legal and Regulatory Framework
This Accessibility Statement is provided in recognition of our obligations under applicable accessibility laws and regulations, including:
(a) The Equality Act 2010 (United Kingdom)
(b) The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (where applicable)
(c) The European Accessibility Act (where applicable)
(d) Other applicable national and international accessibility requirements
We are committed to meeting our legal obligations regarding accessibility and to going beyond minimum legal requirements where practicable to provide an inclusive digital experience.
Updates to This Statement
We may update this Accessibility Statement from time to time to reflect changes in our accessibility practices, conformance status, or regulatory requirements. Material updates will be posted on this page with an updated revision date.
We encourage you to review this Statement periodically to stay informed about our accessibility efforts and how you can contact us regarding accessibility matters.